Sustainability is no longer just a buzzword, it’s a strategic advantage, especially for small and medium businesses in the UK, with consumers increasingly looking for more ethical practices, resulting in those businesses that prioritise sustainability in terms of...
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Brand reputation, a vital Credential
Brand reputation remains one of the most important credentials of a business, influencing perception, alignment, and that ultimate decision to buy, and is built partly through customer experience, business values, and true authenticity.However, many businesses I talk...
Are you a business that has sustainability on your radar?
Perhaps you have heard about the opportunities sustainability can bring but aren’t sure how they’d work for your business?Maybe you’re already on a roadmap but are unsure how to communicate internally & externally with confidence?Or maybe it’s not even entered...
Did you know…
I am now Certified Carbon Literate?But what does that actually mean for my clients?It means that I have a much wider awareness of carbon impacting activities & the potential costs of these activities on the planet AND within an organisation.This certification...
Marketing… A single word that means so many different things!
You might have seen I put a poll out this week on LinkedIn asking what marketing means to you, as I’m genuinely interested in what people think marketing does/should deliver for their business.(If you didn’t see it, please have a quick search on LinkedIn to find my...
Customer Service 101
Deliver something when you’ve promised…I love my live music & am always on the lookout for fave band tickets, so when I saw an opportunity to get early access tickets for an Elbow pre-tour show I was well up for it!I signed up via the sponsored ad on the Tuesday,...
Jargon buster … a funnel is just a process.
Jargon buster … a funnel is just a process I see many promotions & selling videos shouting about‘Have you got a funnel?’‘Is your funnel working for you?’‘How to max your funnel…’It goes on.Don’t be blinded by the jargon & scarcity approach (a sales tactic...
I Confirm…
Yesterday was a big day in my little office.I finally pressed the ‘confirm’ button to upload my CIM Level 6 Accreditation in ‘Sustainability in Marketing’ submission. I can’t lie, I felt a bit sick & have swayed between relief that it’s finally gone & panic...
Automation Doesn’t Have To Mean Redundancy
I was in my local supermarket the other day using the self-service till (a piece of process automation which I love, by the way, when I only have a few bits!) and someone close to me was complaining about “how many self-service tills there were ‘these days’ and yet...









